Legal notice

Last Updated: 06-10-2025

Welcome to Elara Jolie!

Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.

Terms and Conditions
Our terms and conditions include vital information about your rights and obligations when placing an order with us. These conditions apply to all orders placed through our website. Read the complete terms and conditions here: Terms and Conditions

Return Policy
At Elara Jolie, we want you to be satisfied with your purchase. If you're not entirely satisfied, you may request a refund according to the conditions outlined in our return policy:

  • Returns are possible within 30 days of receiving your order.

  • Products must be unused and in their original condition.

  • If you receive a defective, damaged, or incorrect product, Elara Jolie will cover all return shipping costs and provide a full refund or replacement at no additional cost.

  • Read the full return policy here: Return Policy

    Returns are handled through our United States-based fulfillment center (please note: this is not a visiting address). The return address is:

    3450 NW 115th Ave, Miami, FL 33178, United States

Privacy Policy
Your privacy is important to us, and we ensure your data is handled securely. We comply with relevant United States privacy laws. Our privacy policy explains what data we collect, how we use it, and how we protect your privacy. Read our complete privacy policy here: Privacy Policy

Shipping Policy

  • Shipping costs: Free shipping within the United States.

  • Shipping time: Orders are dispatched within 1–2 business days; shipping within the United States takes 4–7 business days.

  • Tracking: You will receive a tracking number once your order has been shipped.

  • Delivery times are estimates and cannot be guaranteed. We currently only ship within the United States. International orders are not accepted.
    Read the shipping policy here: Shipping Policy

Payment Methods
We offer a variety of secure payment options to ensure a smooth and safe checkout experience. We currently accept:

  • Credit & Debit Cards: Visa, Mastercard, American Express

  • Express Checkout: Apple Pay

All transactions are protected by SSL encryption and comply with international security standards.

All prices are listed in U.S. Dollars (USD). Sales tax is calculated automatically at checkout based on the customer’s shipping destination and applicable state tax laws. Elara Jolie is a non-U.S. company and is not required to collect or remit sales tax in every state. The total price shown at checkout represents the final amount payable, including any applicable state sales tax. No additional VAT or value-added tax applies.

If you experience any payment issues, please check your details, contact your bank, or reach out to our support team. 

For more info, visit our full payment policy: Payment Methods

Order Cancellations:

Orders may be cancelled within 24 hours of placement provided they have not yet been shipped. Once an order has been shipped, it cannot be cancelled and must be processed in accordance with our Return Policy. To request a cancellation, please contact us immediately at info@elarajolie.com with your order number.

Governing Law

This website is operated by Top Digital FZ LLE, a company registered in Fujairah, United Arab Emirates, under license number 163142020.

All sales and services provided through elarajolie.com are exclusively directed to customers located in the United States.

Accordingly, this website and all related transactions are governed by and construed in accordance with the laws of the United States and applicable state consumer-protection laws.

Our UAE registration is for corporate administration only and does not affect the jurisdiction applicable to customers or their consumer rights.

Company Information

Company Name: Elara Jolie
Legal Entity: Top Digital FZ LLE
Company number: 163142020

Return Address (for returns):
Returns are handled via our US fulfillment facility: 
3450 NW 115th Ave, Miami, FL 33178, United States
(This is the address to which returned products should be sent.)

Business Address (not for visits):
M1 Floor, Twin Towers, Fujairah, United Arab Emirates
(This is our company’s official registered address for legal and corporate correspondence.)

Please note: Elara Jolie is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact Information
Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@elarajolie.com
Phone: +1 (315) 553-4262

Customer Service Hours (Eastern Time, ET):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM