Payment methods

Last Updated: 18-08-2025

At Elara Jolie, we offer a variety of secure payment options to ensure a smooth and safe checkout experience. Below you’ll find a detailed overview of accepted payment methods, currency handling, security measures, and support options in case of payment issues.

Available Payment Options
We currently accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Maestro

  • Express Checkout: Shop Pay, Apple Pay, Google Pay, PayPal

Transaction Security
All transactions are protected using secure SSL encryption technology. This ensures your personal and payment data remains private and safe from unauthorized access. Our checkout system complies with international security standards to protect all user information during the transaction process.

Currency
All prices are listed and charged in USD. This provides full transparency and eliminates surprises during checkout for customers within the United States.

Troubleshooting Payment Issues
If you encounter an issue while processing your payment (such as a declined card), we recommend the following steps:

  • Double-check your card or account details for accuracy
  • Contact your bank or card provider for further information
  • Try an alternative payment method
  • Reach out to our support team for direct assistance

Need Help?
For any questions or concerns regarding payments, feel free to contact us at info@elarajolie.com.

Company Information

Company Name: Elara Jolie
Legal Entity: Top Digital FZ LLE
Company number: 163142020

Return Address (for returns):
Returns are handled via our US fulfillment facility: 
3450 NW 115th Ave, Miami, FL 33178, United States
(This is the address to which returned products should be sent.)

Business Address (not for visits):
M1 Floor, Twin Towers, Fujairah, United Arab Emirates
(This is our company’s official registered address for legal and corporate correspondence.)

Please note: Elara Jolie is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@elarajolie.com
Phone: +1 (315) 553-4262

Customer Service Hours (Eastern Time, US – GMT -05:00 New York):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM